What Information We Collect

Running an effective e-commerce SEO education platform means we need certain details about you. But we don't collect things just because we can — every piece of information serves a specific purpose.

Information You Provide Directly

When you sign up for our programs or contact us, you share information voluntarily. This typically includes your name, email address, phone number, and company details if relevant. Sometimes you'll share more through forms or enrollment applications.

Technical Information We Gather

Like most websites, we automatically collect certain technical data when you visit synaplog.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve the user experience and fix technical issues.

How We Use Your Information

Every piece of data we collect has a job to do. We don't believe in collecting information "just in case" — there's always a clear reason behind it.

• Delivering our educational programs and responding to your questions
• Sending relevant updates about courses, schedules, and new content
• Processing payments and maintaining accurate financial records
• Improving our platform based on how people actually use it
• Meeting legal obligations under South Korean law
• Protecting against fraud and maintaining platform security

Data Storage and Security

Your information lives on secure servers located in South Korea. We use industry-standard encryption and access controls. Only team members who genuinely need access to perform their jobs can view your data.

How Long We Keep Information

We retain your personal data for as long as you're enrolled in our programs, plus an additional period as required by South Korean tax and education regulations. Typically, this means:

• Contact and enrollment information: Duration of relationship plus 5 years
• Payment and financial records: 5 years from last transaction
• Learning progress data: Duration of enrollment plus 3 years
• Marketing consent records: Until you withdraw consent, plus 3 years

After these periods, we either delete your information or anonymize it so it can't be traced back to you. Some anonymized data might be kept longer for statistical analysis, but at that point it's not personally identifiable.

Sharing Your Information

We're not in the business of selling your data. Period. But running our platform does require working with some third-party service providers who help us deliver our programs.

Service Providers We Work With

These companies process data on our behalf under strict contractual obligations:

• Payment processors for handling course fees securely
• Email service providers for course communications
• Hosting providers for our learning platform infrastructure
• Analytics tools to understand how our platform is used

All these providers are carefully vetted and contractually required to protect your information. They can only use your data for the specific services they provide to us.

Your Rights and Choices

Under South Korean law, specifically the Personal Information Protection Act, you have several rights regarding your personal data. We take these seriously and have straightforward processes for exercising them.

1. Access: You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 10 business days.
2. Correction: Found something inaccurate? Let us know and we'll fix it. You can update most information directly through your account settings.
3. Deletion: You can request deletion of your personal data. We'll comply unless we're legally required to keep certain information (like financial records for tax purposes).
4. Processing Restriction: You can ask us to temporarily stop processing your data while we verify accuracy or assess your objection to processing.
5. Objection: You can object to certain types of processing, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds.
6. Data Portability: Request your data in a structured, machine-readable format to transfer to another service provider.

How to Exercise Your Rights

Email us at support@synaplog.com with your request. Include enough information for us to verify your identity (we can't share personal data with just anyone who asks). We'll respond within 10 business days for most requests, though some complex requests might take up to 30 days.

There's no charge for most requests. If you make repeated requests for the same information or requests that are clearly unfounded, we might charge a reasonable administrative fee or politely decline.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. Some are essential for the site to function, others help us understand how people use the platform so we can improve it.

You can control cookies through your browser settings. Blocking all cookies might affect site functionality — you might not be able to log in or access certain features. Most browsers let you block third-party cookies while allowing first-party ones.

International Data Transfers

We primarily store and process data within South Korea. Some of our service providers operate servers in other countries, which means your information might occasionally be transferred internationally.

When this happens, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by data protection authorities and only working with providers in countries with adequate data protection laws.

Children's Privacy

Our programs are designed for adults and businesses. We don't knowingly collect information from anyone under 14 years old. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

Privacy practices evolve, and sometimes laws change. We'll update this policy when necessary. Significant changes will be communicated directly via email to enrolled students. The "Last Updated" date at the top tells you when the most recent changes were made.

We recommend reviewing this policy periodically, especially before enrolling in new programs. Continued use of our services after changes indicates acceptance of the updated policy.

Your Consent

By using synaplog.com and our services, you consent to this privacy policy. For certain processing activities, we'll ask for explicit consent — like sending marketing emails about new courses. You can withdraw consent anytime without affecting services you've already paid for.